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General FAQ
 
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If you have other questions, please contact us. We will reply within the next working day.
 
What are the key product lines offered by PIXXOR?
PIXXOR supplies remanufactured and compatible laser cartridges, remanufactured and compatible inkjet cartridge, compatible copier toner kits, ribbons & TTR, parts and bulk materials for inkjet and laser cartridges, photo and inkjet paper. Each product is guaranteed to have what is needed to be the best in its industry category.
 
Who are PIXXOR's customers?
PIXXOR customers are located worldwide including Europe, the Americas, and many countries in Asia. You would be amazed to know our products going to mega supermarket chains, leading remanufacturers and private brand of imaging products in addition to some direct distributors and importers both large and small.
 
What is your supply lead time?
Depending on the availability of raw materials and components, it takes about 1 - 3 days from our receipt of customer's confirmed purchase order for the goods to be ready for shipment.
 
How's your product quality?
All our products are subject to a rigorous development and qualification process to ensure they exceed or equate the performance of the originals. Our production partner is ISO9001 certified with a well-organized quality assurance programme in place. Our manufactured also receives ISO14001 as well as certificates from Standardized Test Methods Committee (STMC). All our remanufactured inkjet and laser cartridges go through post-production print test. We also send our products to International Imaging Technology Council for quality testing.
 
What's your product warranty?
We guarantee our product is fit for its normal user purposes and is free from defects in materials or workmanship.
 
What's your company policy on defective goods?
Our customer service team will provide immediate response to complaints. If the problem is due to production/design defects, we provide full replacement. 
 
How can the savings of using remanufactured cartridges justify developing a relationship with a remanufacturer?
An Office of 20 with two printers spends can spend $3,260 per year on printer cartridges, and remanufactured cartridges can save that office as much as $950 per year in costs. And you’ll enjoy the personal attention and customer service that the relationship generates.
 
Do we have to save the cartridges for refilling, and then wait for them to be refilled and returned?
We have our own empty cartridges. You don’t have to already have empty cartridges ready before you make your first purchase.
 
Is it true that a cartridge that is not made by the printer manufacturer will provide lower quality printed images?
As with any product, various quality levels can and do exist. But that does not mean only the printer manufacturer’s cartridges can provide the quality you require. Our remanufactured products conform to high quality standards and provide quality that matches or exceeds our consumers’ expectations.
 
Is it true that using a remanufactured cartridge will void my warranty or damage our printer?
It is very unlikely that a problem with your printer equipment would stem from the cartridge. If that should occur and can be determined to be caused by a cartridge that is not the manufacturer’s one, the company may decline that particular repair. However, our company is so certain that the cartridge will not cause damage that we offer to repair any problems caused directly by our cartridge free of charge.
 
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Copyright © 2008 Pixxor Co.,Ltd.
All brand names and trade marks are the properties of their respective holders and are referred to here for descriptive only.
We are not associated with any printer and/ or original supplies manufactures.